When You Need Emergency Service
Emergency pump service means right now - not tomorrow, not Monday morning. When a critical pump fails, every hour of downtime costs money, jeopardizes production, or creates safety risks.
Common Emergency Situations:
Complete Failure
Pump won't start, motor tripped, no flow, total system down. Production stopped.
Major Leaks
Seal blown out, casing cracked, flooding equipment room, environmental hazard.
Catastrophic Damage
Bearing seized, shaft broken, impeller destroyed, coupling failed, major noise/vibration.
Safety Hazards
Electrical problems, chemical leaks, fire risk, personnel injury risk, immediate danger.
Critical Process Down
Cooling water lost, pressure dropped, temperature rising, batch at risk, equipment endangered.
Weekend/Holiday Failure
After-hours breakdown when you can't reach regular service provider or get parts.
Why Pump Failures Can't Wait
The cost of pump downtime extends far beyond the repair itself:
💰 The True Cost of Downtime
Manufacturing Facility
Water Treatment Plant
Fast emergency response often costs LESS than waiting until regular business hours due to reduced downtime costs.
Cascading Failures & Damage:
- Dry Running: Pump running without fluid destroys seals, damages bearings, scores impeller and casing. Minutes of dry running can require complete rebuild.
- Flooding: Seal failure or piping rupture can flood equipment rooms, damaging electrical panels, controls, other equipment. Water damage compounds rapidly.
- Temperature/Pressure Excursions: Lost cooling or process pressure can damage expensive equipment, spoil batches, or create safety hazards.
- Frozen Systems: Winter pump failures can freeze and burst pipes, causing thousands in additional damage.
- Environmental Releases: Chemical pump failures can create environmental incidents with cleanup costs and regulatory penalties.
Our Emergency Response Process
When you call our emergency line, here's exactly what happens:
Initial Call & Assessment
Real person answers (not voicemail). We gather critical information: What failed? Safety concerns? Location? Pump type/size? We provide immediate troubleshooting advice if safe to do.
Technician Dispatch
Technician assigned and en route. We provide ETA. Check parts inventory for common failure items. Coordinate rental pump if needed (can arrive within 4-6 hours). Electrician dispatched if electrical issue.
On-Site Arrival
Technician arrives with fully equipped service van. Safety assessment first. Diagnose problem. Determine if repairable on-site or requires shop. Provide time and cost estimate for approval.
Emergency Repairs Begin
Work begins immediately upon approval. On-site repairs if possible (seal replacement, bearing change, coupling swap, electrical fixes). Pump removal for shop repair if needed. Temporary fixes to restore partial operation.
Communication & Updates
Regular progress updates. If parts needed, we source immediately (24-hour suppliers, local distributors, manufacturer direct). If rental pump needed, we coordinate installation and operation.
Testing & Follow-Up
Pump tested before we leave. Verify proper operation, no leaks, correct pressures/flow. Provide documentation of work performed. 24-hour callback to ensure continued operation. Schedule permanent repair if temporary fix made.
What We Bring to Your Emergency
Our emergency service vehicles are fully equipped mobile repair shops:
Complete Tool Set
Hand tools, power tools, alignment equipment, measurement instruments, torque wrenches - everything needed for most repairs.
Common Parts Inventory
Seals, bearings, couplings, gaskets, O-rings, hardware for most common pump brands and sizes. Reduces wait time.
Electrical Test Equipment
Multimeters, megohmmeter, clamp ammeter, phase rotation tester, insulation tester for electrical diagnosis.
Welding Equipment
Portable welding for emergency piping repairs, bracket fabrication, or temporary patches.
Lifting Equipment
Chain falls, come-alongs, jacks for safe pump removal and installation without overhead crane.
Safety Equipment
Full PPE, LOTO devices, voltage testers, fire extinguisher, spill containment for safe work.
Emergency Repairs We Can Do On-Site
Many failures can be repaired at your facility, getting you back online in hours instead of days:
- Mechanical Seal Replacement: Component, cartridge, or split seals. We stock common sizes and can source others within hours.
- Bearing Replacement: Greased or oil-lubricated bearings. Includes proper installation, alignment check, lubrication.
- Coupling Replacement/Repair: Elastomeric, gear, or grid couplings. Replace damaged components, align shafts.
- Packing Gland Service: Repack packing glands, adjust gland compression, replace lantern rings.
- Minor Shaft Damage Repair: Dress shaft surfaces, repair minor scoring, install shaft sleeves.
- Piping Repairs: Leak repairs, gasket replacement, valve replacement, temporary patches.
- Electrical Troubleshooting: Motor winding tests, connection issues, starter problems, circuit faults.
- Alignment Correction: Re-align pump and motor, correct soft foot, adjust piping if causing misalignment.
- Quick Patches: Temporary repairs to restore operation while permanent fix is planned.
Repairs Requiring Shop Work:
Some failures require equipment we can only provide in our shop. In these cases, we:
- Coordinate rental pump installation for temporary operation
- Provide rush shop service (24-48 hour turnaround typical)
- Work through nights/weekends to minimize your downtime
- Keep you updated hourly on repair progress
Shop repairs include: Impeller replacement/repair, major shaft work, casing boring/repair, complex machining, complete rebuilds, performance testing.
Rental Pump Coordination
When repairs will take more than a few hours, we can arrange rental pump installation to keep your operations running:
Our Rental Partners Provide:
- Fast Delivery: 4-6 hour delivery typical for Denver metro. Next-day for outlying areas.
- Wide Size Range: 1 HP to 500+ HP pumps available. Centrifugal, positive displacement, specialty types.
- Complete Packages: Pump, motor, hoses/piping, controls, fuel (diesel pumps) all included.
- Competitive Rates: Daily, weekly, or monthly rates. $200-2,000/day depending on size.
We handle everything: Size selection, delivery coordination, installation and startup, operation training, removal when your pump is fixed.
Emergency Service Area
Response Times by Location
We dispatch from our central facility with strategically located technicians for fastest response:
Note: Response times are typical under normal conditions. Weather, traffic, and technician availability may affect actual arrival time. We always provide ETA when dispatch confirmed.
Emergency Service Pricing
We're transparent about pricing, even for emergencies. No hidden fees, no surprises.
After-Hours Rate Structure:
| Time Period | Rate Multiplier | Notes |
|---|---|---|
| Regular Hours (M-F, 7am-5pm) | 1.0x (standard rate) | $125-175/hour labor |
| Weeknight (M-F, 5pm-11pm) | 1.5x standard rate | After-hours premium |
| Late Night (11pm-7am) | 2.0x standard rate | Night shift premium |
| Weekend (Sat-Sun, anytime) | 1.5x standard rate | Weekend premium |
| Holidays | 2.0x standard rate | Major holidays only |
Typical Emergency Service Costs:
| Service Type | Regular Hours | After-Hours |
|---|---|---|
| Service Call (includes 1st hour) | $350-500 | $500-1,000 |
| Seal Replacement (labor only) | $400-800 | $600-1,600 |
| Bearing Replacement (labor only) | $500-1,000 | $750-2,000 |
| Coupling Replacement (labor only) | $300-600 | $450-1,200 |
| Complete Emergency Rebuild | $2,000-5,000 | $3,000-10,000 |
Plus: Parts at cost + 15%, rush parts shipping (actual cost), rental pump (if needed): $200-2,000/day
What Our Emergency Customers Say
Emergency Pump Service Hotline
Available 24 Hours • 7 Days • 365 Days
Real person answers - not voicemail
Immediate dispatch - technician en route within 30 minutes
Fully equipped - mobile service vehicles ready to go